Service Terms and Agreement for Transportation Reservations

Welcome to Unlimited Charters. These Service Terms and Agreement (“Agreement”) govern your use of our transportation reservation services. By making a reservation with Unlimited Charters, you agree to comply with and be bound by the following terms. Please read these terms carefully before booking. If you do not agree with any part of this Agreement, please do not use our services.

Our goal is to provide safe, reliable, and high-quality transportation services. This Agreement outlines your responsibilities and our commitments to ensure a smooth and transparent experience for all parties involved.

1. Reservations and Deposit

To secure your reservation with Unlimited Charters, a deposit may be required at the time of booking. This deposit acts as a guarantee that your requested vehicle and service date are reserved exclusively for you and are no longer available to other customers.

• Deposit Amount and Payment Methods: The required deposit amount varies depending on the type of service, duration, and vehicle selected. We accept various payment methods, including credit/debit cards, bank transfers, and other secure payment options. Specific details will be provided during the booking process.

• Reservation Confirmation: Once your deposit is received and processed, you will receive a confirmation email or message outlining your booking details, including date, time, vehicle type, and any special requests.

• Full Payment: Unless otherwise agreed, full payment for the service is due prior to or at the time of service. Failure to complete payment may result in cancellation of your reservation.

• Availability: All reservations are subject to vehicle and driver availability. We recommend booking well in advance to secure your preferred dates and times.

• Changes to Reservation: Any changes to your reservation, including date, time, or vehicle type, must be communicated as soon as possible. Changes are subject to availability and may incur additional fees.

2. Cancellations and Refund Policy

We understand that plans can change. Our cancellation and refund policies are designed to be fair while protecting our business and resources.

• Cancellation Timeframes: Cancellation requests must be made within the timeframe specified at the time of booking to be eligible for a refund. This timeframe will vary depending on the service type but is typically at least 48 hours prior to the scheduled service.

• Non-Refundable Deposits: Deposits may be non-refundable if cancellations occur after the allowed cancellation period. This policy helps cover administrative costs and lost opportunities to rebook the vehicle.

• Refund Processing: If you qualify for a refund, it will be processed using the original payment method within a reasonable timeframe, usually within 7-14 business days. Processing times may vary depending on your bank or payment provider.

• How to Cancel: To cancel your reservation, please contact our customer support team via phone or email as soon as possible. Provide your booking reference number and details to expedite the process.

• No-Shows: Failure to show up for your scheduled service without prior cancellation may result in forfeiture of your deposit and full payment.

• Exceptional Circumstances: In cases of emergencies or unforeseen events, please contact us directly. We may consider exceptions on a case-by-case basis.

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3. Rates and Payment

All rates provided by Unlimited Charters are quoted in [insert currency, e.g., USD] and are subject to change without prior notice. The rates you receive when booking include the base fare and any standard service fees associated with your charter. However, please note that certain additional costs such as taxes, tolls, gratuities, parking fees, and other incidental expenses may not be included in the base rate and will be billed separately.

• Payment Methods: We accept a variety of secure payment options including major credit cards, debit cards, and other approved payment methods. Payment details will be provided at the time of booking.

• Full Payment Requirement: Unless otherwise specified in your agreement, full payment for the charter service is required before or at the time the service is rendered. Failure to complete payment may result in cancellation or refusal of service.

• Rate Changes: Rates may vary based on factors such as vehicle type, service duration, and special requests. We reserve the right to modify rates due to changes in fuel prices, regulatory fees, or other operational costs.

• Quotes and Estimates: Any quotes provided are estimates based on the information available at the time of booking. Final charges may vary depending on actual service usage and additional fees incurred.

4. Overtime and Additional Charges

If your charter service extends beyond the agreed-upon time or mileage, additional charges will apply to cover the extra usage.

• Overtime Fees: Overtime will be billed at the hourly rate specified in your booking agreement. This rate applies to any time exceeding the original reservation period, including waiting time.

• Additional Expenses: Other charges may include tolls, parking fees, bridge fees, and any other expenses incurred during the service. These will be added to your final invoice.

• Communication of Charges: We commit to transparent billing and will inform you of any additional charges as soon as they are incurred or anticipated.

• Payment of Additional Charges: Any overtime or additional fees must be paid promptly, either at the conclusion of the service or as otherwise agreed.

5. Charter Services

Unlimited Charters is dedicated to providing safe, reliable, and professional transportation services in compliance with all applicable laws and regulations.

• Service Standards: Our fleet is regularly inspected and maintained to ensure the highest standards of safety, cleanliness, and comfort for our passengers.

• Right to Refuse Service: We reserve the right to refuse or discontinue service to any individual who violates our policies, engages in unsafe or disruptive behavior, or poses a threat to the safety of our drivers or other passengers.

• Special Requests: If you have any special requirements or accommodations, please inform us at the time of booking. While we strive to fulfill all reasonable requests, availability may be limited and subject to additional charges.

• Compliance: Passengers are expected to comply with all vehicle rules and instructions provided by our drivers during the service.

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6. Warranties, Disclaimers, and Limitations of Liability

Unlimited Charters strives to provide reliable and high-quality transportation services; however, we make no warranties, express or implied, regarding the availability, reliability, or suitability of our services for your specific needs. Our services are provided “as is” and “as available,” and we disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

• Limitation of Liability: To the fullest extent permitted by law, Unlimited Charters shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. This includes, but is not limited to, loss of profits, loss of data, or personal injury.

• Direct Damages: Our total liability for any direct damages arising from the use of our services is limited to the amount you have paid for the specific service in question.

• Force Majeure: We disclaim responsibility for any delays, cancellations, or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather conditions, traffic congestion, mechanical failures, natural disasters, strikes, or government actions.

• No Guarantee of Service: While we make every effort to honor your reservations, we cannot guarantee uninterrupted or error-free service at all times.

7. License

By using Unlimited Charters services, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and distribute any images, videos, testimonials, or other content you provide to us for promotional and marketing purposes. This includes use on our website, social media platforms, advertising materials, and other media.

• Opt-Out: If you do not wish for your content to be used in this manner, please notify us in writing at the time of submission or contact us directly to request removal.

• Intellectual Property: All intellectual property rights related to the services, website content, logos, trademarks, and materials provided by Unlimited Charters remain the sole property of Unlimited Charters. Unauthorized use or reproduction of our intellectual property is strictly prohibited.

8. Indemnification

You agree to indemnify, defend, and hold harmless Unlimited Charters, its affiliates, officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use or misuse of our services;

• Any violation of this Agreement or applicable laws;

• Any negligent or wrongful acts or omissions by you or your guests;

• Any breach of representations or warranties made by you.

This indemnification obligation will survive the termination or expiration of this Agreement.

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9. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.

• Good Faith Negotiations: In the event of any dispute, controversy, or claim arising out of or relating to this Agreement, both parties agree to first attempt to resolve the matter amicably through good faith negotiations.

• Binding Arbitration: If the dispute cannot be resolved through negotiation within a reasonable time, it shall be submitted to binding arbitration under the rules of [Arbitration Organization, e.g., American Arbitration Association]. The arbitration shall take place in [City, State] and the decision rendered by the arbitrator(s) shall be final and binding on both parties.

• Exceptions: Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent unauthorized use or disclosure of confidential information or intellectual property.

• Costs: Each party shall bear its own costs and expenses related to the arbitration unless otherwise determined by the arbitrator.

10. Miscellaneous

• Entire Agreement: This Agreement constitutes the entire understanding between you and Unlimited Charters regarding your use of our transportation services and supersedes all prior agreements, representations, or understandings, whether written or oral.

• Severability: If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

• Amendments: We reserve the right to update, modify, or amend these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon posting on our website. It is your responsibility to review this page periodically to stay informed of any updates.

• Waiver: Failure by Unlimited Charters to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

• Assignment: You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations without restriction.